泰科电子(上海)有限公司新闻资讯

Title: Corporate Trainer

Department: Learning, Development & Communications

Description:

Tyco Electronics Connectivity Ltd. (TE) is a $15 billion global technology and manufacturing leader of connectors and sensor solutions.  For 75 years, TE’s solutions are proven for the harshest environments, driving advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.  We enable a safer, sustainable, productive, and connected future through the expertise of our 89,000 employees, including more than 8,000 engineers, working alongside our customers in 140 countries.

Job Overview:

TE’s Learning, Development and Communications Team is seeking an experienced Trainer to deliver blended learning solutions (facilitator-led training & self-paced eLearning) for technical product, process and soft skill training to enable delivery of an Effortless & Consultative Customer Experience.  In this role, you will also support coaching, calibration and remediation training for New Hires and Tenured Consultants.  As part of the Learning, Development and Communications Team, you will work closely with colleagues across the network to execute the training strategy for Product Specialists, Inside Sales, Customer Care and Leader Groups.  If you have a passion for learning and world-class customer service, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion.

Required:

• 3-5+ years of experience in facilitating consultative selling, technical product & soft skill training using a blended learning environment (e.g. classroom, eLearning & on-the-job training/coaching)
• Bachelor’s/Master’s Degree in Engineering, Adult Learning or related field
• 2+ years of related business experience with technical proficiency in Salesforce (High Velocity Sales), preferred experience with SAP
• Solid understanding of Consultative Selling, Service Excellence and the delivery of Effortless Customer Experiences
• Experience developing and delivering competency-based training solutions from needs assessment to training execution, certification, and continuous learning for advanced skill building
• Ability to analyse training results, create trend reporting, track learning curve and recommend training solutions to close gaps
• Maintain a knowledge repository through Standard Operating Procedures
• Proficiency in English and Mandarin languages to include highly effective oral and written communication skills
• Ability to translate English training closed captioning and voice over to Mandarin
• Highly motivated self-starter with the ability to work independently & collaborate with diverse colleagues across a global network
• Highly effective project, planning/organization skills as well as strong relationship building skills
• Demonstrated drive for results with ability to meet deadlines without sacrificing quality
• Scheduling flexibility to accommodate training facilitation and meetings based on the needs of the business

Preferred:

• Previous Sales experience with a focus on Consultative Selling

·     Interest in continuous self-learning, targeting new technology and training techniques to drive Consultative Selling behaviours, Customer Service Excellence & meet the needs of today’s global workforce

·     Demonstrated intermediate to advanced competency with MS Office (Word, Excel, PowerPoint and TEAMS) and eLearning development tools such as iLearn

·     Mentoring new hires as a Subject Matter Expert & Buddy