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工作内容
POSITION OBJECTIVE
Responsible for order process and delivery, report for sales revenue, OTTR and OTFP analysis, control customer hold and past due, and customer communication.
主要职责
DUTES AND RESPONSIBILITES：
1. Responsible for managing orders and shipments including order entry, order acknowledgment, shipment arrangement, customer service helpdesk control
2. Communicate cross functions to fulfill order delivery on time
3. Complete weekly and monthly related reports including revenue, OTTR, OTFP, customer hold and past due, etc.
4. Coordinate customer complaint and special request with other functions to improve customer satisfaction
5. Deal with SAP operation and other necessary system maintain
主要绩效指标
Key Matrix：
1. Factory Sales Revenue
2. On Time To Request
3. Past Due and customer hold reduction
4. Customer Satisfaction
教育背景/专业技能及工作经验
EDUCATION /PROFESSIONAL KNOWLIDGE AND SKILLS & EXPERIENCE：
1. Minimum of a Bachelor’s degree required
2. Over 3years’ experience in industrial customer service, project management, material planning or purchasing
3. Strong SAP system knowledge
4. Be knowledgeable on industry and logistic
5. Excellent skills and good command on written and oral English
6. Microsoft Office software skills required
7. Have good communication and show leadership on cross function work to reach target
8. Willing to bear the work pressure
年终奖金 六险一金 免费班车 补充公积金 弹性工作
